Abstract

Purpose - To outline the development of a new conceptual model and diagnostic tool which assesses the strategic processes and links involved between maintenance and manufacturing strategies and the effect on manufacturing performance.
Methodology - The new model was developed in two stages. Firstly a conceptual framework was produced and then a holistic diagram. From this theoretical model a diagnostic tool was generated. This tool was then verified and tested during an empirical research phase which produced four extensive and detailed case studies. A brief overview of one of the case studies is provided in this article.
Findings - It was found that the conceptual model provided an accurate representation of the strategic processes and links which should exist in a manufacturing plant. Moreover the diagnostic tool proved to be a valid and reliable test instrument to measure and display this information.
Practical implications - The diagnostic tool provides a snapshot of the status of manufacturing and maintenance strategies which then can be used to benchmark improvements over time. If required the individual questions from the questionnaire can be “reverse engineered” to provide detailed information for senior managers to carry out corrective action.
Originality/value – This theoretical and empirical research closes a gap in the literature relating to the linkage between maintenance and manufacturing strategies. It does so by providing a unique and holistic model showing the strategic processes and links which should exist within a manufacturing plant. Moreover the diagnostic tool produced from the model is a convenient audit facility which enables companies to move toward functional coherence.