How Taylorised is call centre work? The sphere of customer practice in Greece

Koskina, Aikaterini (2006) How Taylorised is call centre work? The sphere of customer practice in Greece. In: Developments in the Call Centre Industry: Analysis, Policy and Challenges. Routledge. Taylor & Francis, pp. 170-188. ISBN 0415357020

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Item Type: Book Section
Depositing User: Rachel Webb
Date Deposited: 13 Jan 2010 10:49
Last Modified: 26 Apr 2012 13:02
URI: http://sure.sunderland.ac.uk/id/eprint/652

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