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Sunderland Repository records the research produced by the University of Sunderland including practice-based research and theses.

How Taylorised is call centre work? The sphere of customer practice in Greece

Koskina, Aikaterini (2006) How Taylorised is call centre work? The sphere of customer practice in Greece. In: Developments in the Call Centre Industry: Analysis, Policy and Challenges. Routledge. Taylor & Francis, pp. 170-188. ISBN 0415357020

Item Type: Book Section
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Depositing User: Rachel Webb

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Item ID: 652
ISBN: 0415357020
URI: http://sure.sunderland.ac.uk/id/eprint/652

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Date Deposited: 13 Jan 2010 10:49
Last Modified: 26 Apr 2012 13:02

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Author: Aikaterini Koskina

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