Hotel decision-making during multiple crises: A chaordic perspective

Pappas, Nikolaos (2018) Hotel decision-making during multiple crises: A chaordic perspective. Tourism Management, 68. pp. 450-464. ISSN 0261-5177

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Abstract

This study focuses on the decision-making process of Greek accommodation providers during a period characterised by multiple crises (recession; political and financial instability; social unrest; a refugee crisis). Using fuzzy-set Qualitative Comparative Analysis the research employs a nationwide survey of 243 hotel managers/owners. The results reveal five sufficient configurations characterised by the development of enterprising competitiveness, the operational aspects, marketing and promotional concerns, business productivity and efficiency, and the financial issues of hotels. The research also compares asymmetric analysis with the dominant linear methods (regression and Cramer's V), highlighting the suitability of the former in chaordic systems. It also progresses from fit to predictive validity for the examined models. The study's contribution is to both theoretical and methodological tourism and hospitality domain.

Item Type: Article
Subjects: Tourism > Hospitality
Tourism > Tourism
Divisions: Faculty of Business and Law > Department of Tourism
Depositing User: Nikolaos Pappas
Date Deposited: 09 May 2018 12:39
Last Modified: 09 May 2018 12:39
URI: http://sure.sunderland.ac.uk/id/eprint/9300

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