Abstract

The research study evaluated the critical Success Factors of Global Virtual Teams (GVTs) working in the Information technology industry in the UK. The study focused on determining the critical factors that influence the success of global virtual teams. The second objective focused on ranking and categorising the success factors, the factors that are critical for global virtual teams’ success, and their correlation. The primary data was obtained from executives working in the IT industry and Fuzzy DEMATEL analysis was incorporated to generate results. The findings provided quite insightful perspectives on the success factors of the GVTs. The results identified that Overcoming perceived & temporal distance, Empowerment, Integrative approach, Member’s competencies, and Cultural intelligence are considered to be causal variables. In contrast, effective team leadership, Trust, Commitment to task, and Communication are regarded as an effect. In terms of the degree of importance, Communication was ranked in first place. Effective team leadership and overcoming perceived & temporal distance was found to be in second and third place. Empowerment was found to be in the last position in terms of the degree of importance.