Abstract

The aim of this study is to investigate the complex effects of animosity and affinity on travel intentions. In so doing, we draw from a sample of 400 Greek holidaymakers and use complexity theory to examine the chaordic influence of animosity and affinity on their intentions to potentially travel to Russia in the near future. Contrary to previous studies on animosity and affinity which adopted a linear analytic approach, we use fuzzy-set Qualitative Comparative Analysis (fsQCA) for the examination of the derived complex configurations. The results reveal three pathways that can influence travel intentions: (i) affinity and animosity, (ii) destination characteristics, and (iii) risk perceived animosity. Overall, the study adds to extant literature on travel decision-making at times of crisis as it examines animosity and affinity concurrently, revealing the complexity underpinning travel decisions. The study also enables destination planners to improve their crisis management and resilience plans.