Close menu


Sunderland Repository records the research produced by the University of Sunderland including practice-based research and theses.

The Complexity of Consumer Experience Formulation in the Sharing Economy

This is the latest version of this item.

Pappas, Nikolaos (2019) The Complexity of Consumer Experience Formulation in the Sharing Economy. International Journal of Hospitality Management, 77. pp. 415-424. ISSN 0278-4319

Item Type: Article


The study examines the complexity of the factors that influence overall perception among tourists who use peer-to-peer accommodation during their vacations. More specifically, it employs fuzzy-set Qualitative Comparative Analysis to analyse data from a sample of 712 peer-to-peer holidaymakers visiting Athens, Greece, and examines the socio-demographics of age and income along with the simple attributes of perceived risks, marketing and advertising, social aspects, and price and quality issues. The findings reveal three sufficient configurations that are able to influence the overall experience: (i) the price-quality nexus, (ii) risk perspective, and (iii) social interaction. The research also compares nonlinear analysis with the dominant parametric methods in tourism and hospitality research (regression; Cramer’s V), highlighting the suitability of the former for complexity examination. It further progresses from fit to predictive validity for the examined models, and contributes to both theoretical and methodological domains.

Microsoft Word
Pappas.pdf - Accepted Version

Download (330kB) | Preview

More Information

Depositing User: Nicholas Pappas


Item ID: 10281
Identification Number:
ISSN: 0278-4319
Official URL:

Users with ORCIDS

Catalogue record

Date Deposited: 13 Jan 2022 11:07
Last Modified: 13 Jan 2022 11:07


Author: Nikolaos Pappas

University Divisions

Faculty of Business, Law and Tourism
Faculty of Business, Law and Tourism > Sunderland Business School


Tourism > Hospitality

Actions (login required)

View Item View Item

Available Versions of this Item