Appropriate Value-based ICTs in support of Frontline Peacekeepers

Hall, Lynne, Paracha, Samiullah and Hagon-Green, Gill (2021) Appropriate Value-based ICTs in support of Frontline Peacekeepers. In: British HCI Conference 2021, 19-21 July 2021, London, UK.

BCS-HCI-2021-PrePub-Day-12(1)-177-188.pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.

Download (408kB) | Preview
Official URL:

Search Google Scholar


This paper reports a mixed methods study with frontline peacekeepers that aimed to explore values in relation to effective peacekeeping and ICTs. A quantitative study and field visit identified that even in peace keeping areas with poor infrastructure there is considerable access to the Internet with ICT in regular and frequent use. 86 civilian and military peacekeepers participated in 11 focus groups that discussed potential ICT improvements and innovations for peacekeeping at a United Nations base. Analysis identified 4 horizontal themes (User Experience, Integration, Connectivity and Privacy) across 3 use contexts (work performance, personal physical safety and well-being). Core values were being safe, maintaining relationships, doing work well and being cared for by their organisation. Recommendations highlight the urgent need to deploy existing apps on everyday ICTs rather than any real requirements for innovation or significant R&D spend.

Item Type: Conference or Workshop Item (Paper)
Subjects: Computing > Human-Computer Interaction
Divisions: Faculty of Arts and Creative Industries > School of Art and Design
Depositing User: Samiullah Paracha
Date Deposited: 04 Aug 2021 09:56
Last Modified: 04 Aug 2021 10:00
ORCID for Lynne Hall: ORCID iD
ORCID for Samiullah Paracha: ORCID iD

Actions (login required)

View Item View Item


Downloads per month over past year