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Sunderland Repository records the research produced by the University of Sunderland including practice-based research and theses.

Appropriate Value-based ICTs in support of Frontline Peacekeepers

Hall, Lynne, Paracha, Samiullah and Hagon-Green, Gill (2021) Appropriate Value-based ICTs in support of Frontline Peacekeepers. In: British HCI Conference 2021, 19-21 July 2021, London, UK.

Item Type: Conference or Workshop Item (Paper)


This paper reports a mixed methods study with frontline peacekeepers that aimed to explore values in relation to effective peacekeeping and ICTs. A quantitative study and field visit identified that even in peace keeping areas with poor infrastructure there is considerable access to the Internet with ICT in regular and frequent use. 86 civilian and military peacekeepers participated in 11 focus groups that discussed potential ICT improvements and innovations for peacekeeping at a United Nations base. Analysis identified 4 horizontal themes (User Experience, Integration, Connectivity and Privacy) across 3 use contexts (work performance, personal physical safety and well-being). Core values were being safe, maintaining relationships, doing work well and being cared for by their organisation. Recommendations highlight the urgent need to deploy existing apps on everyday ICTs rather than any real requirements for innovation or significant R&D spend.

BCS-HCI-2021-PrePub-Day-12(1)-177-188.pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.

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More Information

Depositing User: Samiullah Paracha


Item ID: 13780
Official URL:

Users with ORCIDS

ORCID for Lynne Hall: ORCID iD
ORCID for Samiullah Paracha: ORCID iD

Catalogue record

Date Deposited: 04 Aug 2021 09:56
Last Modified: 04 Aug 2021 10:00


Author: Lynne Hall ORCID iD
Author: Samiullah Paracha ORCID iD
Author: Gill Hagon-Green

University Divisions

Faculty of Arts and Creative Industries > School of Art and Design


Computing > Human-Computer Interaction

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