A Literature Survey of Recent Advances in Chatbots

Caldarini, Guendalina, Jaf, Sardar and McGarry, Kenneth (2022) A Literature Survey of Recent Advances in Chatbots. Information. ISSN 2078-2489 (In Press)

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Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilize methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing are used. We highlight the main challenges and limitations of current work and make recommendations for future research investigation.

Item Type: Article
Subjects: Computing > Artificial Intelligence
Computing > Human-Computer Interaction
Computing > Information Systems
Divisions: Faculty of Technology > School of Computer Science
Depositing User: Sardar Jaf
Date Deposited: 13 Jan 2022 10:52
Last Modified: 13 Jan 2022 10:52
URI: http://sure.sunderland.ac.uk/id/eprint/14317
ORCID for Sardar Jaf: ORCID iD orcid.org/0000-0002-5620-0277
ORCID for Kenneth McGarry: ORCID iD orcid.org/0000-0002-9329-9835

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