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Damij, Nadja, Levnajic, Zoran, Modic, Dolores and Suklan, Jana (2023) Challenges and Limitations of Pandemic Information Systems: A Literature Review. IEEE Transactions on Engineering Management. ISSN 0018-9391

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    Challenges_and_Limitations_of_Pandemic_Information_Systems_AAM.pdf

Abstract

Abstract

In this article, we investigate the role of information systems (IS) during the COVID-19 pandemic. By focusing on the limitations, challenges, and failures that IS faced as a consequence of swift and sometimes unsupported actions by organizations and governments, the aim of our study is to learn from these practices. IS and information technologies (IT), in general, played a pivotal role in mitigating the effects and consequences of the pandemic. Yet, rapid changes in their implementation amid crisis frequently led to unexpected or unwanted consequences. These triggered a deluge of heated debates in scientific literature. Combining cooccurrence analysis with narrative synthesis, we examine the recent research findings on IS/IT pandemic solutions. We identify a range of problems that can be traced to hasty introduction of new solutions. They often bring into question the actual benefits of introducing them and sometimes even raise serious questions about data safety and privacy. We show that common keywords and themes from this literature can be classified into five clusters and two groups. This classification reveals the effects of the pandemic on health, business, education, science, and technology, some of which are surprising.

Item Type: Article
Additional Information: © 20XX IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works
Uncontrolled Keywords: COVID-19;Pandemics;Technological innovation;Leadership;Biological system modeling;Bibliometrics;Visualization;Content analysis;cooccurrence review;COVID-19 pandemic;information systems (IS);limitations;narrative review;systematic review
Depositing User: Nadja Damij
URI: https://sure.sunderland.ac.uk/id/eprint/17856

Further Details

More Information

Additional Information
© 20XX IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works
Uncontrolled Keywords
COVID-19;Pandemics;Technological innovation;Leadership;Biological system modeling;Bibliometrics;Visualization;Content analysis;cooccurrence review;COVID-19 pandemic;information systems (IS);limitations;narrative review;systematic review
Depositing User

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Item ID
17856
Identification Number
ISSN
0018-9391

Users with ORCIDS

ORCID for Nadja Damij
ORCID for Dolores Modic
ORCID for Jana Suklan

Catalogue record

Date Deposited
20 Sep 2024 11:57
Last Modified
26 Nov 2025 09:09

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