Emotion in a call centre SME

Koskina, Aikaterini and Keithley, G R (2009) Emotion in a call centre SME. European Management Journal.

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Item Type: Article
Additional Information: None
Subjects: Social Sciences > Health and Social Care
Depositing User: Jane Moore
Date Deposited: 19 Dec 2011 16:17
Last Modified: 01 May 2012 13:34
URI: http://sure.sunderland.ac.uk/id/eprint/1854

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