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Sunderland Repository records the research produced by the University of Sunderland including practice-based research and theses.

Emotion in a call centre SME

Koskina, Aikaterini and Keithley, G R (2009) Emotion in a call centre SME. European Management Journal.

Item Type: Article
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Additional Information: None
Depositing User: Jane Moore


Item ID: 1854

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Date Deposited: 19 Dec 2011 16:17
Last Modified: 01 May 2012 13:34


Author: Aikaterini Koskina
Author: G R Keithley


Social Sciences > Health and Social Care

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