Koskina, Aikaterini and Keithley, G R (2009) Emotion in a call centre SME. European Management Journal.
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| Item Type: | Article |
|---|---|
| Additional Information: | None |
| Depositing User: | Jane Moore |
| URI: | https://sure.sunderland.ac.uk/id/eprint/1854 |
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1854
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Date Deposited
19 Dec 2011 16:17
Last Modified
01 May 2012 13:34
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Author
Aikaterini Koskina
Author
G R Keithley
