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Biswas, Mriganka and Murray, John (2025) Robots Playing Fair? – How Embodiment Shapes Trust and Perceptions of Cheating in AI. In: Computational Science and Computational Intelligence. CSCI 2024. Communications in Computer and Information Science, vol 2501. (2501). Springer, Cham. ISBN 978-3-031-90341-0

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    csce24_springer_final_.pdf - Accepted Version

Abstract

Abstract

This study explores how the physical presence of an AI system influences user trust, fairness perceptions, and engagement in AI-driven decision-making. We designed a human-AI Rock-Paper-Scissors game and compared user interactions with Pepper, an embodied robot, and Amazon Alexa, a disembodied voice assistant. 71 participants provided quantitative and qualitative data on their experiences, allowing us to examine factors like trust, perceived cheating, and enjoyment. Our results show that participants placed significantly greater trust in Pepper, underscoring the importance of embodiment in fostering trust. Pepper's transparency, achieved through its physical actions and cues, contributed to a stronger sense of fairness, while winning or losing the game did not significantly impact trust levels. These findings support established theories like the Technology Acceptance Model (TAM) and the Computers Are Social Actors (CASA) paradigm, highlighting the crucial role of embodiment and transparency in facilitating positive human-AI interactions. This research offers valuable guidance for designing AI systems that leverage physical embodiment and transparency-enhancing features to promote trust and engagement, with potential applications across diverse fields such as education, healthcare, and customer service.

Item Type: Book Section
Uncontrolled Keywords: AI Reliance, Trust, Psychological Needs, Adaptability
Related URLs:
Depositing User: Mriganka Biswas
URI: https://sure.sunderland.ac.uk/id/eprint/18597

Further Details

More Information

Uncontrolled Keywords
AI Reliance, Trust, Psychological Needs, Adaptability
Depositing User

Identifiers

Item ID
18597
Identification Number
ISBN
978-3-031-90341-0

Users with ORCIDS

ORCID for Mriganka Biswas
ORCID for John Murray

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Date Deposited
19 Dec 2024 16:56
Last Modified
20 May 2026 02:38

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