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Sunderland Repository records the research produced by the University of Sunderland including practice-based research and theses.

Hotel decision-making during multiple crises: A chaordic perspective

Pappas, Nikolaos (2018) Hotel decision-making during multiple crises: A chaordic perspective. Tourism Management, 68. pp. 450-464. ISSN 0261-5177

Item Type: Article


This study focuses on the decision-making process of Greek accommodation providers during a period characterised by multiple crises (recession; political and financial instability; social unrest; a refugee crisis). Using fuzzy-set Qualitative Comparative Analysis the research employs a nationwide survey of 243 hotel managers/owners. The results reveal five sufficient configurations characterised by the development of enterprising competitiveness, the operational aspects, marketing and promotional concerns, business productivity and efficiency, and the financial issues of hotels. The research also compares asymmetric analysis with the dominant linear methods (regression and Cramer's V), highlighting the suitability of the former in chaordic systems. It also progresses from fit to predictive validity for the examined models. The study's contribution is to both theoretical and methodological tourism and hospitality domain.

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Depositing User: Nicholas Pappas


Item ID: 9300
Identification Number:
ISSN: 0261-5177
Official URL:

Users with ORCIDS

ORCID for Nikolaos Pappas: ORCID iD

Catalogue record

Date Deposited: 09 May 2018 12:39
Last Modified: 26 Feb 2021 15:47


Author: Nikolaos Pappas ORCID iD

University Divisions

Faculty of Business, Law and Tourism
Faculty of Business, Law and Tourism > Sunderland Business School


Tourism > Hospitality
Tourism > Tourism

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