SURE

Alessandro Ferrazza is currently a Senior Lecturer and Programme Manager in the business faculty, teaching Post Graduate students at Sunderland University in London. Alessandro frequented the Institute for Hospitality Management (IPAS) in Rome to then graduate in 1986 at the West London University. In 2015 attained a L7 Extended Diploma in Strategic Management and Leadership at Bromley College HE. In 2017 attained an MBA with distinction under the tutelage of Dr Thorben Hanel-Muhs. Alessandro is also a fellow member of the Institute of Hospitality (IoH), a Chartered Manager and fellow member of the Chartered Management Institute (CMI) and a Fellow of the Institute of Leadership and Management (ILM). Alessandro’s career started in hotels after graduation and has worked with global organisations in a variety of senior and executive management roles such as Food and Beverage Director, Front of House Director, and Regional Account Director. Although Alessandro has predominantly worked in the UK and Italy he has also extensively held posts with co-operations in France and Switzerland. Whilst in Switzerland, between 1984 and 1986, Alessandro was in charge of managing all hospitality services for Union Bank of Switzerland (UBS) center of excellence in Zurich and the European Head Office in London. While in Italy, from 1993 to 2001, he was a Member of the board of Directors for Princess Pallavicini in Rome managing two of the Princess organisations. In 2001 Alessandro begun working with Compass Group Plc initially as a General Manager to then move to other roles reaching the height of the career with the company as Regional Account Director, in this role the author was able to extend his knowledge to strategically support the division with a multimillion-pound business. The role engaged with client retention, sales and achieve the company’s strategic vision and advantage. In 2019 Alessandro left the industry and entered Academia as an Associate Lecturer predominantly specialising in Business Strategy, Strategic Leadership and Management and International Human Resource Management. As a Senior Manager in the industry Alessandro has been exposed to a significant variety of subordinate challenges from pay related issues to the lack of professional pathways, from financial to non financial benefits and thus has felt compelled to research the issue and present to the industry a possible solution to deliver not only a better prepared workforce but, more so, a more inclusive and diverse mix and a much more motivated workforce which would deliver quality of service and product with a professional approach enhancing the longevity of allegiance between employee and employer.