Abstract

This research critically investigates the intricate and dynamic relationship between Equality, Diversity and Inclusion (EDI) and Employee Motivation (EM) within the European hospitality industry. It specifically examines how EDI initiatives directly influence EM, aiming to provide nuanced insights into these critical factors. Recognising the industry's unique characteristics, such as its reliance on a culturally diverse workforce and distinct operational environments, the study employs a robust mixed-method research design, integrating qualitative structured interviews with hospitality managers and a quantitative survey of frontline employees across multiple European hospitality segments, including hotels, restaurants and contract catering. The research addresses significant scholarly gaps identified in the existing literature, particularly the need for clearer understanding of how EDI strategies specifically influence motivational constructs in diverse organisational contexts. By critically synthesising and expanding upon current motivational and inclusion theories, this study provides a cogent theoretical narrative articulating established knowledge, exposing critical unknowns and explicating precisely how the current investigation bridges these gaps.

Empirical findings demonstrate substantial industry-specific evidence regarding the adoption and effectiveness of EDI policies across different hospitality segments and markets. Key results underscore that inclusive workplace practices positively and significantly impact Employee Motivation, thereby enhancing individual engagement, organisational commitment and overall workplace productivity. The study also identifies and elaborates on primary barriers, including persistent cultural biases, ineffective managerial practices and inconsistent policy application, that undermine motivation and reduce operational efficiency within hospitality organisations.

To facilitate meaningful industry application, this research contributes a clearly defined strategic framework offering novel, actionable managerial guidance. This framework delineates explicit methods for enhancing workplace inclusivity and advancing sustained Employee Motivation, ultimately aiming to boost performance and retention. The practical recommendations are grounded firmly in empirical evidence, specifically addressing strategic interventions in leadership approaches, management processes and human resource management practices. This comprehensive examination not only advances academic discourse around EDI and motivation but also delivers vital insights for hospitality managers and policymakers aiming to optimise organisational effectiveness through enhanced inclusivity and employee engagement strategies.