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Article
Grieves, Kay and Pritchard, Oliver (2018) Articulating Value and Impact Through Outcome-Centered Service Delivery: the Student and Learning Support Experience at the University of Sunderland. Performance measurement and metrics, 19 (1). pp. 2-11. ISSN 1467-8047
Pritchard, Oliver (2016) Leading organisational change through a shared values culture. SCONUL Focus, 66. pp. 46-48. ISSN 1745-5790
Pritchard, Oliver (2013) Reshaping library management in changing times. Sconul Focus, 58. ISSN 1745-5782
Conference or Workshop Item
Grieves, Kay and Pritchard, Oliver (2015) Articulating Value and Impact Through Outcome-Centred Service Delivery: the Student and Learning Support Experience at the University of Sunderland. In: 11th Northumbria International Conference on Performance Measurement in Libraries and Information Services, 20-22 July 2015, Edinburgh. (Unpublished)