The impact of Thinking-Aloud on usability inspection

Mcdonald, Sharon, Cockton, Gilbert and Irons, Alastair (2020) The impact of Thinking-Aloud on usability inspection. Proceedings of the ACM on Human-Computer Interaction, 4 (88). pp. 1-21. ISSN 2573-0142

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This study compared the results of a usability inspection conducted under two separate conditions: An explicit concurrent think-aloud that required explanations and silent working. 12 student analysts inspected two travel websites thinking-aloud and working in silence to produce a set of problem predictions. Overall, the silent working condition produced more initial predictions, but the think-aloud condition yielded a greater proportion of accurate predictions as revealed by falsification testing. The analysts used a range of problem discovery methods with system searching being favoured by the silent working condition and the more active, goal playing discovery method in the think-aloud condition. Thinking-aloud was also associated with a broader spread of knowledge resources.

Item Type: Article
Divisions: Faculty of Technology > School of Computer Science
Depositing User: Leah Maughan
Date Deposited: 22 May 2020 14:11
Last Modified: 27 Jan 2021 16:30
ORCID for Alastair Irons: ORCID iD

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