When and Why Feelings and Impressions Matter in Interaction Design

Cockton, Gilbert (2009) When and Why Feelings and Impressions Matter in Interaction Design. In: User interface - Kansei in practice. PJWSTK, Warsaw. ISBN 9788389244789

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The ‘Third Wave’ of Human-Computer Interaction research extends beyond cognition and usage contexts to many aspects of user experience, including emotions, feelings, values and motivating worth. Design representations need to evolve, as existing task specification approaches are too limited. This paper motivates and presents User Experience Frames (UEFs), a representational resource for envisaging user experiences. UEFs support designing as connecting, which looks beyond crafting or conceptualising artefacts to a wide range of interdependent connections between designs, usage, outcomes, evaluations and beneficiaries. UEFs expose relationships between design qualities and unfolding user experiences. They connect the design qualities and emotional responses that are in focus for Kansei engineering, but extend beyond first impressions to the motivations that guide human choices.

Item Type: Book Section
Subjects: Computing > Human-Computer Interaction
Computing > Information Systems
Computing > Software Engineering
Divisions: Faculty of Technology > School of Computer Science
Depositing User: Gilbert Cockton
Date Deposited: 16 Jul 2020 08:33
Last Modified: 30 Sep 2020 10:50
URI: http://sure.sunderland.ac.uk/id/eprint/12242
ORCID for Gilbert Cockton: ORCID iD orcid.org/0000-0003-3689-1768

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