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The antecedents of leader�member-exchange (LMX) relationships in African context: the influence of the supervisor’s feedback delivery-tactic

Alo, Obinna and Arslan, Ahmad (2022) The antecedents of leader�member-exchange (LMX) relationships in African context: the influence of the supervisor’s feedback delivery-tactic. International Journal of Organizational Analysis, 30 (7). ISSN 1934-8835

Item Type: Article


Purpose – The current paper aims to analyse the antecedents of leader–member exchange relationships
(LMX) by specifically focusing on the influence of the supervisor’s feedback delivery tactic.
Design/methodology/approach – This study uses qualitative research methods with primary
interviews as the main data source. Primary interviews with 40 managers from top supermarkets in Nigeria,
South Africa and the UK were undertaken.
Findings – The authors found that both high-quality positive feedback and constructive criticisms
produced the same feelings – more positive interpersonal relationships with their supervisors, higher levels of
commitment to their organisations, higher job satisfaction and thus, high-quality LMX relationships. Where
criticisms were delivered without greater interpersonal treatment, feedback was perceived as negative, and
participants revealed lack of job satisfaction, lack of commitment to their organisations, poor interpersonal
relationship with their supervisors, high turnover intent and thus low-quality LMX relationship.
Originality/value – To the best of the authors’ knowledge, the current paper is one of the first studies to
highlight the consequences of different feedback delivery tactics on subsequent LMX quality particularly in
African context. The authors specifically develop a process-based model of enhancing high-quality LMX,
which shows the role of the supervisor’s feedback delivery tactic in the process. The authors also develop a
process-based model that illustrates how negative/unconstructive feedback could result in a low-quality LMX.
Finally, to the best of the authors’ knowledge, this paper is also one of the first to offer a comparative
assessment between African and British (the UK) empirical settings and highlight some interesting dynamics
concerning LMX quality and role of supervisor’s feedback delivery tactic.

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Uncontrolled Keywords: Feedback, Leader–member exchange (LMX), Supermarkets, Nigeria, South Africa, United Kingdom
Related URLs:
Depositing User: Obinna Alo


Item ID: 16181
Identification Number:
ISSN: 1934-8835
Official URL:

Users with ORCIDS

ORCID for Obinna Alo: ORCID iD

Catalogue record

Date Deposited: 31 May 2023 14:40
Last Modified: 11 Jul 2023 08:01


Author: Obinna Alo ORCID iD
Author: Ahmad Arslan

University Divisions

Faculty of Business, Law and Tourism > Sunderland Business School


Business and Management > Business
Business and Management > Human Resource Management
Business and Management

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