Abstract

Purpose Healthcare organizations increasingly focus on improving supply chain performance (SCP) through technological advancement. While blockchain technology (BCT) has emerged as a transformative tool, the mechanisms through which healthcare organizations can leverage BCT to enhance healthcare supply chain performance (HSCP) remain unclear. This paper bridges this gap by examining how BCT drives HSCP through three (3) dimensions of supply chain resilience (SCR) absorptive capability, response capability and recovery capability (REC) via the dynamic capability perspective. Design/methodology/approach The model was validated using empirical data collected from 374 senior officers of healthcare facilities in Ghana. The covariance-based (AMOS) structural equation modeling was used. Findings The results showed that BCT significantly enhances SCR and performance within the healthcare setting. The findings further revealed that all three (3) dimensions of SCR partially mediate the BCT and HSCP link. Originality/value Despite the growing interest of scholars and industry players in the relevance of blockchain utilization, it is still unclear how it could be leveraged to enhance supply chain outcomes in life-saving supply chains like healthcare. This paper, therefore, constitutes the pioneering attempt to offer empirical evidence on the relevance of BCT in enhancing HSCP directly and indirectly through resilience strategies. The paper offers fresh managerial insight to justify how BCT can be used to build resilience and efficient supply chains in the healthcare setting in developing regions like Africa.