Close menu


Sunderland Repository records the research produced by the University of Sunderland including practice-based research and theses.

Emotional Encounters in Health Care: An investigation into the experiences of health visitors when working across cultures

Cuthill, Fiona (2011) Emotional Encounters in Health Care: An investigation into the experiences of health visitors when working across cultures. Doctoral thesis, University of Sunderland.

Item Type: Thesis (Doctoral)


Background: A substantial body of research evidence suggests that inequalities in health linked to ethnicity exist. Health professionals are expected to deliver a high standard of culturally appropriate care and yet problems persist. This research explores the opportunities and barriers experienced by health visitors in the North East of England when working with clients who are from another culture.
Methodology: Grounded Theory methodology was used and 21 semi-structured interviews were conducted with practicing health visitors between May 2008 and September 2009. All participants described themselves as white.
Findings: When health visitors talk about their work iwth people from cultures they identify as different to their own, there are three areas which are important to them. First, in relation to relationship building; second, a metaphorical 'cross cultural terrain'; and finally, and most importantly, in managing emotions. The complex ways in which these three areas intersect with each other is what shapes professional engagement across cultures.
Conclusion: Emotions have the power to shape professional practice in health care, influencing (dis)engagement with clients across cultures. The ways in which this happens has implications for practice, theory and education.

PhD_Fiona_Cuthill_Bound_copy_to_library_Oct_2011.pdf - Accepted Version

Download (2MB)

More Information

Depositing User: Fiona Cuthill


Item ID: 3347

Users with ORCIDS

Catalogue record

Date Deposited: 24 Jan 2013 11:41
Last Modified: 20 Jan 2023 06:47


Author: Fiona Cuthill
Author: [error in script] [error in script]

University Divisions

Collections > Theses


Social Sciences > Health and Social Care
Sciences > Health Sciences
Sciences > Nursing
Social Sciences > Sociology

Actions (login required)

View Item (Repository Staff Only) View Item (Repository Staff Only)