I Remember You! Interaction with Memory for an Empathic Virtual Robotic Tutor

Hastie, Helen, Lim, Mei Yii, Janarthanam, Srini, Deshmukh, Amol, Aylett, Ruth, Foster, Mary Ellen and Hall, Lynne (2016) I Remember You! Interaction with Memory for an Empathic Virtual Robotic Tutor. In: AAMAS 2016, 9-13 May 2016, Singapore.

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We present a study that investigates the effect of incorporating memory in the interaction for a virtual robotic tutor in terms of helping children achieve a pedagogical goal and the perceived likeability and empathy of the tutor. The domain is a virtual robotic tutor who is guiding and helping learners through a mobile Treasure Hunt exercise that tests their map reading skills. The contribution described in this paper is the discovery that incorporating `memory' through utterances that recall events from previous interactions significantly increases the learner's ability to perform a pedagogical task. However, the virtual tutor with memory was perceived as less likeable and the instructions given as harder to follow than with a virtual tutor without memory. In addition, there was a significant drop in perceived empathy. This work has a large potential influence in the field of interaction design for agents as one cannot blindly add in human-like features, such as, memory that improve task performance without considering the potential detrimental effects to the perceived empathy and likeability.

Item Type: Conference or Workshop Item (Paper)
Subjects: Computing > Human-Computer Interaction
Education > Learning Technology
Divisions: Faculty of Technology
Faculty of Technology > School of Computer Science
Faculty of Technology > FOT Executive
Depositing User: Paula Normington
Date Deposited: 09 Feb 2016 16:02
Last Modified: 18 Dec 2019 15:38
URI: http://sure.sunderland.ac.uk/id/eprint/5985
ORCID for Lynne Hall: ORCID iD orcid.org/0000-0001-5090-1980

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