How Taylorised is call centre work? The sphere of customer practice in Greece
Koskina, Aikaterini (2006) How Taylorised is call centre work? The sphere of customer practice in Greece. In: Developments in the Call Centre Industry: Analysis, Policy and Challenges. Routledge. Taylor & Francis, pp. 170-188. ISBN 0415357020
| Item Type: | Book Section |
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| Depositing User: Rachel Webb |
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| Item ID: 652 |
| ISBN: 0415357020 |
| URI: http://sure.sunderland.ac.uk/id/eprint/652 |
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| Date Deposited: 13 Jan 2010 10:49 |
| Last Modified: 26 Apr 2012 13:02 |
| Author: | Aikaterini Koskina |
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