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Sunderland Repository records the research produced by the University of Sunderland including practice-based research and theses.

Goffman’s theory of self and the social order: Trust and conflict in an intercultural education workplace

Johnson, Neil and Torpey, Michael (2013) Goffman’s theory of self and the social order: Trust and conflict in an intercultural education workplace. In: Discourses of Trust. Palgrave, pp. 147-164. ISBN 978-0-230-30849-7

Item Type: Book Section


This chapter focuses on intercultural education workplaces, and the roles that trust and distrust, as enacted through discourse, play in the
establishment and maintenance of a functioning and collaborative work environment. As Sarangi and Roberts (1999) have argued, a workplace functions through its communicative practices and regulation of these ‘controls access to the workplace and opportunities within’
(p.1). With globalisation bringing different cultural groups together in the workplace, understanding how a community of participants from diverse backgrounds form and discoursally enact a cooperative, and hence productive, work environment, has become an area of some
interest (Chan & Goto 2003; Ting-Toomey 2006). Lewicki (2006) contends that while the concept of trust has received attention in various branches of the social science literature, little regard has been paid to
articulating a more inclusive understanding of the key role that trust plays in critical social processes such as cooperation and collaboration.
We use Goffman’s analytic concepts of ‘presentation of self’ and ‘interaction order’ to focus on a Japanese tertiary education setting in which lecturers from several different countries work in the same department
to teach academic English language to undergraduates and collaborate on curriculum development projects. The lecturers come together with different expectations and experiences of teaching in Japan, and also of being involved in an international, professional working context, factors suggested as possible sources of conflict (Scollon & Scollon 2001;Ting-Toomey 2006; Torpey 2003).

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Depositing User: Neil Johnson


Item ID: 7385
ISBN: 978-0-230-30849-7
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Date Deposited: 07 Jul 2017 08:29
Last Modified: 18 Dec 2019 15:41


Author: Neil Johnson
Author: Michael Torpey

University Divisions

Faculty of Education and Society
Faculty of Education and Society > School of Education


Education > Educational Research

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