SURE

Article

Koskina, Aikaterini and Keithley, G R (2009) Emotion in a call centre SME. European Management Journal.

Koskina, Aikaterini (2008) The pros and cons of career development in the Greek public sector. Personnel Review, 37. Issue No: 3.

Koskina, Aikaterini (2008) Career development and gender pay disparities in Greek state employment. Gender, Work and Organization.

Koskina, Aikaterini (2008) The pros and cons of career development in the Greek public sector. Personnel Review, 33.

Book Section

Koskina, Aikaterini (2006) How Taylorised is call centre work? The sphere of customer practice in Greece. In: Developments in the Call Centre Industry: Analysis, Policy and Challenges. Routledge. Taylor & Francis, pp. 170-188. ISBN 0415357020

Conference or Workshop Item

Koskina, Aikaterini and Rizk, Riham (2009) Ethics in Higher Education: The Psychological Contract of UK students. In: 7th International Corporate Social Responsibility Conference.