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Number of items: 2.
Grieves, Kay and Halpin, Michelle (2012) Adventures in Conversation: Nurturing Customer Relationships and Capturing Impact Through Service Culture Change. In: Internet Librarian International 12, 15 - 16 Oct 2013, Olympia Conference Centre, London, UK. (Unpublished)
Young, Leanne (2012) Putting a Face to a Name: using technology to reach out to overseas distance learners. In: Sixth CILIP CoFHE and UC&R Joint Conference, 25-27 June 2012, Newcastle Upon Tyne. (Unpublished)