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Number of items: 2.
Reports, briefing/ working papers
Grieves, Kay and Halpin, Michelle (2012) Adventures in Conversation. Project Report. The University of Sunderland. (Unpublished)
Conference or Workshop Item
Grieves, Kay and Halpin, Michelle (2012) Adventures in Conversation: Nurturing Customer Relationships and Capturing Impact Through Service Culture Change. In: Internet Librarian International 12, 15 - 16 Oct 2013, Olympia Conference Centre, London, UK. (Unpublished)