Emotion in a call centre SME

Koskina, Aikaterini and Keithley, G R (2009) Emotion in a call centre SME. European Management Journal.

Full text not available from this repository.
Item Type: Article
Additional Information: None
Subjects: Social Sciences > Health and Social Care
Depositing User: Jane Moore
Date Deposited: 19 Dec 2011 16:17
Last Modified: 01 May 2012 13:34
URI: http://sure.sunderland.ac.uk/id/eprint/1854

Actions (login required)

View Item View Item