Emotion in a call centre SME
Koskina, Aikaterini and Keithley, G R (2009) Emotion in a call centre SME. European Management Journal.
| Item Type: | Article |
|---|
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| Additional Information: None |
| Depositing User: Jane Moore |
Identifiers
| Item ID: 1854 |
| URI: http://sure.sunderland.ac.uk/id/eprint/1854 |
Users with ORCIDS
Catalogue record
| Date Deposited: 19 Dec 2011 16:17 |
| Last Modified: 01 May 2012 13:34 |
| Author: | Aikaterini Koskina |
| Author: | G R Keithley |
Subjects
Social Sciences > Health and Social CareActions (login required)
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