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Sunderland Repository records the research produced by the University of Sunderland including practice-based research and theses.

Emotion in a call centre SME

Koskina, Aikaterini and Keithley, G R (2009) Emotion in a call centre SME. European Management Journal.

Item Type: Article
Full text not available from this repository.

More Information

Additional Information: None
Depositing User: Jane Moore

Identifiers

Item ID: 1854
URI: http://sure.sunderland.ac.uk/id/eprint/1854

Users with ORCIDS

Catalogue record

Date Deposited: 19 Dec 2011 16:17
Last Modified: 01 May 2012 13:34

Contributors

Author: Aikaterini Koskina
Author: G R Keithley

Subjects

Social Sciences > Health and Social Care

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