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The Influence of Education and Self-Perceived Tech Savviness on AI Reliance: The Role of Trust

Biswas, Mriganka and Murray, John (2024) The Influence of Education and Self-Perceived Tech Savviness on AI Reliance: The Role of Trust. Communications in Computer and Information Science. (In Press)

Item Type: Article

Abstract

The increasing pervasiveness of Artificial Intelligence (AI) within our daily lives necessitates a deeper understanding of how trust shapes our evolving relationship with technology. This mixed-methods study investigates how edu-cational level, self-perceived ‘tech-savviness’, and emotional responses to tech absence, influences individual reliance on, and trust in, AI. Quantitative analysis reveals that individuals who have been in educational institutions for longer pe-riods (e.g. obtained master’s degrees) demonstrate greater trust in AI, leading to stronger reliance, particularly for recommendations scores. Qualitative analysis uncovers a complex interplay between trust, convenience, task-specific trust, and concerns about autonomy. A striking finding is the prevalence of negative emo-tions, including a sense of "incompleteness," during tech absence, especially among the tech-savvy group. This highlights how reliance can extend beyond functional utility and become psychologically intertwined with trust, potentially impacting self-perception. These findings challenge traditional models of tech-nology adoption and emphasize the need for frameworks that consider the psy-chological dimensions of trust in understanding AI reliance. The interplay be-tween education, trust-based reliance, and psychological factors will be crucial for individual adaptability and resilience in an increasingly AI-driven world.

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Additional Information: This version of the article has been accepted for publication, after peer review (when applicable) and is subject to Springer Nature’s AM terms of use, but is not the Version of Record and does not reflect post-acceptance improvements, or any corrections. The Version of Record is available online at: http://dx.doi.org/[insert DOI]
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Depositing User: John Murray

Identifiers

Item ID: 18363
URI: http://sure.sunderland.ac.uk/id/eprint/18363

Users with ORCIDS

ORCID for Mriganka Biswas: ORCID iD orcid.org/0000-0001-7573-4816
ORCID for John Murray: ORCID iD orcid.org/0000-0002-0384-9531

Catalogue record

Date Deposited: 15 Oct 2024 17:47
Last Modified: 15 Oct 2024 17:47

Contributors

Author: Mriganka Biswas ORCID iD
Author: John Murray ORCID iD
Author: Mriganka Biswas
Author: John Murray

University Divisions

Faculty of Technology > FOT Executive

Subjects

Computing > Artificial Intelligence
Computing > Human-Computer Interaction

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