Abstract

This study investigates the impact of responsible leadership on the triple bottom line (TBL) performance based on the social, financial, and environmental dimensions of service provider organisations within the context of Industry 4.0. It further examines the mediating roles of workforce diversity and organisational inclusion in this relationship. A survey methodology was employed, with data collected from 123 employees of service providers.
Structural equation modelling is used to analyse the hypothesised relationships between responsible leadership, workforce diversity, organisational inclusion, and TBL performance. The findings reveal that responsible leadership has a significant and positive direct effect on both social and financial performance.
Additionally, workforce diversity was found to play a mediating role in the relationship between responsible leadership and all aspects of TBL performance. This investigation contributes to the literature by examining the
mediator roles of diversity and inclusion in the relationship between responsible leadership and performance.