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A Literature Survey of Recent Advances in Chatbots

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Caldarini, Guendalina, Jaf, Sardar and McGarry, Kenneth (2022) A Literature Survey of Recent Advances in Chatbots. Information. ISSN 2078-2489

Item Type: Article


Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilize methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing are used. We highlight the main challenges and limitations of current work and make recommendations for future research investigation.

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Depositing User: Sardar Jaf


Item ID: 14364
Identification Number:
ISSN: 2078-2489
Official URL:

Users with ORCIDS

ORCID for Sardar Jaf: ORCID iD
ORCID for Kenneth McGarry: ORCID iD

Catalogue record

Date Deposited: 20 Jan 2022 15:00
Last Modified: 25 Jan 2022 08:45


Author: Sardar Jaf ORCID iD
Author: Kenneth McGarry ORCID iD
Author: Guendalina Caldarini

University Divisions

Faculty of Technology > School of Computer Science


Computing > Artificial Intelligence
Computing > Human-Computer Interaction
Computing > Information Systems

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