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“My Fault, Not the Machine’s”: A Survey on User Accountability in the Age of AI-Assisted Work

Biswas, Mriganka, Omogbai Oluwaseun, Aruya and Murray, John (2025) “My Fault, Not the Machine’s”: A Survey on User Accountability in the Age of AI-Assisted Work. In: UNSPECIFIED Springer Nature. (In Press)

Item Type: Book Section

Abstract

The rapid integration of Generative AI (GenAI) into professional workflows has created a critical ambiguity regarding the locus of responsibility for AI-assisted work. While theoretical discussions have centred on a potential 'responsibility gap', there remains a lack of empirical research into the user's own perception of their accountability. This paper addresses this gap through a quantitative survey of 630 GenAI users, investigating how they attribute fault for AI-generated errors and the diligence behaviours that underpin these attitudes. Our findings re-veal a powerful trend towards personal accountability. A significant majority of users (66.4%) believe they are primarily at fault for errors, challenging the narrative that users are becoming passive agents susceptible to automation bias. This attitude is operationalised through diligent verification practices; users report a high frequency of critically evaluating (M=3.65/5) and significantly editing (M=3.53/5) AI outputs, while rarely accepting them without changes (M=2.54/5). Furthermore, a Chi-Square analysis revealed a statistically significant association between a user's occupation and their attribution of fault (χ²(6) = 20.35, p < .01), suggesting that professional context shapes these emerging norms. This study argues that, contrary to common anxieties, users are actively closing the responsibility gap by asserting their agency as the final arbiters of their work. We discuss the implications of this emergent ethos of 'critical over-sight' for the future of human-AI collaboration, the design of responsible AI systems, and the need to shift user training from prompt engineering to verification skills.

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More Information

Uncontrolled Keywords: Generative AI, User Accountability, Human-AI Collaboration, Au- tomation Bias, Responsibility Gap, User Diligence
Related URLs:
Depositing User: Mriganka Biswas

Identifiers

Item ID: 19625
URI: https://sure.sunderland.ac.uk/id/eprint/19625

Users with ORCIDS

ORCID for Mriganka Biswas: ORCID iD orcid.org/0000-0001-7573-4816
ORCID for John Murray: ORCID iD orcid.org/0000-0002-0384-9531

Catalogue record

Date Deposited: 10 Nov 2025 09:33
Last Modified: 10 Nov 2025 09:33

Contributors

Author: Mriganka Biswas ORCID iD
Author: John Murray ORCID iD
Author: Aruya Omogbai Oluwaseun

University Divisions

Faculty of Business and Technology

Subjects

Computing > Data Science
Computing > Artificial Intelligence
Computing > Human-Computer Interaction
Computing > Software Engineering
Culture
Psychology

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