SURE

Article

Grieves, Kay and Pritchard, Oliver (2018) Articulating Value and Impact Through Outcome-Centered Service Delivery: the Student and Learning Support Experience at the University of Sunderland. Performance measurement and metrics, 19 (1). pp. 2-11. ISSN 1467-8047

Grieves, Kay (2018) Generating bespoke value and impact evidence to inform a thought-leadership approach to service engagement. Performance Measurement and Metrics, 19 (1). pp. 2-11. ISSN 1467-8047

Grieves, Kay (2014) Developing a library quality model at University of Sunderland Library Services. Performance Measurement and Metrics, 15 (1/2). pp. 50-57. ISSN 1467-8047

Grieves, Kay (2012) How do you like your eggs? CILIPUpdate. ISSN 2046 0406

Reports, briefing/ working papers

Grieves, Kay and Halpin, Michelle (2012) Adventures in Conversation. Project Report. The University of Sunderland. (Unpublished)

Grieves, Kay (2010) 'How do you like your eggs in the morning?': A simple 7 step toolkit for creating strategic marketing plans that really work. Manual. University of Sunderland. (Unpublished)

Conference or Workshop Item

Grieves, Kay and Pritchard, Oliver (2015) Articulating Value and Impact Through Outcome-Centred Service Delivery: the Student and Learning Support Experience at the University of Sunderland. In: 11th Northumbria International Conference on Performance Measurement in Libraries and Information Services, 20-22 July 2015, Edinburgh. (Unpublished)

Grieves, Kay and Halpin, Michelle (2012) Adventures in Conversation: Nurturing Customer Relationships and Capturing Impact Through Service Culture Change. In: Internet Librarian International 12, 15 - 16 Oct 2013, Olympia Conference Centre, London, UK. (Unpublished)