Abstract

This study proposes a conceptual framework for the sustainable adoption of e-health tools in South African higher education institutions to address workplace mental health challenges among staff. Utilising secondary data, the framework examines mental health concerns, pandemic-related insights, the current adoption landscape of e-health tools, key influencing factors, and implementation strategies. It emphasises lessons from COVID-19, evaluates existing e-health adoption trends, identifies critical determinants, and formulates sustainable strategies for effective digital mental health service (DMHS) delivery. The study provides practical guidelines for policymakers and similar institutions to enhance the integration of e-health tools in DMHS provision. The framework addresses contextual, technological, and organisational factors to support long-term, scalable solutions for mental health support in academic workplaces.