Adventures in Conversation: Nurturing Customer Relationships and Capturing Impact Through Service Culture Change

Grieves, Kay and Halpin, Michelle (2012) Adventures in Conversation: Nurturing Customer Relationships and Capturing Impact Through Service Culture Change. In: Internet Librarian International 12, 15 - 16 Oct 2013, Olympia Conference Centre, London, UK. (Unpublished)

[img]
Preview
PDF
Adventures_in_Conversation_(3).pdf

Download (2MB)
Item Type: Conference or Workshop Item (Paper)
Subjects: Librarianship > Librarianship
Business and Management > Marketing
Divisions: Services > Student and Learning Support
Depositing User: Barry Hall
Date Deposited: 08 Jul 2013 10:17
Last Modified: 07 Mar 2017 17:53
URI: http://sure.sunderland.ac.uk/id/eprint/3982

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year