Adventures in Conversation: Nurturing Customer Relationships and Capturing Impact Through Service Culture Change
Grieves, Kay and Halpin, Michelle (2012) Adventures in Conversation: Nurturing Customer Relationships and Capturing Impact Through Service Culture Change. In: Internet Librarian International 12, 15 - 16 Oct 2013, Olympia Conference Centre, London, UK. (Unpublished)
| Item Type: | Conference or Workshop Item (Paper) |
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| Depositing User: Barry Hall |
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| Item ID: 3982 |
| URI: http://sure.sunderland.ac.uk/id/eprint/3982 | Official URL: http://internet-librarian.com/2012/ |
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| Date Deposited: 08 Jul 2013 10:17 |
| Last Modified: 23 May 2025 10:04 |
| Author: | Kay Grieves |
| Author: | Michelle Halpin |
University Divisions
Professional Services > Libraries and Learner DevelopmentSubjects
Librarianship > LibrarianshipBusiness and Management > Marketing
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