Adventures in Conversation: Nurturing Customer Relationships and Capturing Impact Through Service Culture Change

Grieves, Kay and Halpin, Michelle (2012) Adventures in Conversation: Nurturing Customer Relationships and Capturing Impact Through Service Culture Change. In: Internet Librarian International 12, 15 - 16 Oct 2013, Olympia Conference Centre, London, UK. (Unpublished)

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Depositing User: Barry Hall

Identifiers

Item ID: 3982

URI: http://sure.sunderland.ac.uk/id/eprint/3982

Official URL: http://internet-librarian.com/2012/

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Date Deposited: 08 Jul 2013 10:17

Last Modified: 20 May 2019 13:33

Contributors

Author:	Kay Grieves
Author:	Michelle Halpin

University Divisions

Services > Library & Study Skills

Subjects

Librarianship > Librarianship
Business and Management > Marketing

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